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Home / Return & Exchanges

Return & Exchanges

If you are not satisfied with your purchase, we are happy to accept your returns and exchanges within 30 days of your delivery.

Just follow the steps below:

  • 1. Initiate your return
  • 2. Enter your order number and zip code
  • 3. If the order qualifies, you can choose whether you want to return or exchange
  • 4. Select the item(s) you’re returning
  • 5. Choose one of the return reasons provided
  • 6. Then, Select ‘return items’ in the far right corner
  • 7. You should receive your prepaid return label through the portal or via email
Start a Return
FAQ

Items we do not accept back:

- Anything worn, altered or washed.
- Shoes that are dirty and more specifically to the outsole, scuffed, worn or returned with missing pieces.  (This includes any dirt on the outsole.)
- Items purchased in store or authorized retailers.
- Free gifts or promotional items with retail value. 
- Accessories such as Insoles or laces
- Items marked FINAL SALE.

If your return comes back to us in any of the stated conditions, it will be considered ineligible for return.  

Drop off your items to your local post office. If eligible, you'll get your refund typically 10-14 business days.

No, HEYDUDE shoes cannot issue refunds for in-store purchases.  Please contact the retailer you purchased from for any returns or exchanges.

We stand behind all of our shoes.  If your item has arrived defective or flawed, and it’s been less than 60 days since your purchase, please contact our Customer Service team. 

See our Warranty Policy for additional details.

You can easily initiate an exchange through the portal. Please select the “received wrong item” option and we will immediately send you a return label and process your exchange. If your item was marked final sale, please contact us at support@hey-d.com

The purchaser can make the request for the purchased value or unused balance. Refunds can only be returned to the original payment method. Please contact customer service  for  assistance.

As of July 1, 2022, The Colorado Department of Revenue implemented a new non-refundable $0.27 delivery fee that HEYDUDE shoes is required to collect on shipments to an address in Colorado. The fee is collected once per order and will be reflected on your order confirmation email.  Qualifying requests for refunds will be processed minus the non-refundable delivery fee.

Once HEYDUDE has received your returned items, please allow 10-14 business days for processing before a refund is issued. Once your refund is processed, depending on your financial institution, please allow an additional 5-7 business days for the refund to reflect on your account. You will receive an email confirmation once the refund has been issued.

While processing a return via the Returns Center, you may be offered an Instant Credit code along with a prepaid shipping label. If you do receive a code, you can use this Credit to buy something new without having to wait for your return refund. Once we receive your original item(s), we'll deactivate any unused Credit and refund the outstanding balance back to your original payment method.

You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. If you use Credit and the price of the new order is less than your Credit amount, you will be refunded the remaining amount to your original payment method.

Instant Credit comes with no strings attached. Any unused portion of the Credit will be refunded back to your original payment method.