Return & Exchanges
Returns & Exchanges are Free & Simple
If you are not satisfied with your purchase, we are happy to accept your returns and exchanges within 30 days of your delivery.
HOLIDAY POLICY: Merchandise purchases made between November 1 and December 24, 2022 qualify for extended return or exchange. Return or Exchange can be initiated within 60 days of purchase. Merchandise may be returned through January 31, 2023. All other conditions of the current Return/Exchange Policy still apply.
Just follow the steps below:
- 1. Initiate your return
- 2. Enter your order number and zip code
- 3. If the order qualifies, you can choose whether you want to return or exchange
- 4. Select the item(s) you’re returning
- 5. Choose one of the return reasons provided
- 6. Then, Select ‘return items’ in the far right corner
- 7. You should receive your prepaid return label through the portal or via email
Items we do not accept back:
- Anything worn, altered or washed.
- Shoes that are dirty and more specifically to the outsole, scuffed, worn or returned with missing pieces. (This includes any dirt on the outsole.)
- Items purchased in store or authorized retailers.
- Free gifts or promotional items with retail value.
- Accessories such as Insoles or laces
- Items marked FINAL SALE.
If your return comes back to us in any of the stated conditions, it will be considered ineligible for return.
Drop off your items to your local post office. If eligible, you'll get your refund typically 10-14 business days.
No, HEYDUDE shoes cannot issue refunds for in-store purchases. Please contact the retailer you purchased from for any returns or exchanges.
We stand behind all of our shoes. If your item has arrived defective or flawed, and it’s been less than 60 days since your purchase, please contact our Customer Service team.
See our Warranty Policy for additional details.
You can easily initiate an exchange through the portal. Please select the “received wrong item” option and we will immediately send you a return label and process your exchange. If your item was marked final sale, please contact us at firstname.lastname@example.org
The purchaser can make the request for the purchased value or unused balance. Refunds can only be returned to the original payment method. Please contact customer service for assistance.
As of July 1, 2022, The Colorado Department of Revenue implemented a new non-refundable $0.27 delivery fee that HEYDUDE shoes is required to collect on shipments to an address in Colorado. The fee is collected once per order and will be reflected on your order confirmation email. Qualifying requests for refunds will be processed minus the non-refundable delivery fee.