Refund Policy

Late Delivery Refund & Disclaimer

While we take great strides to ensure on-time delivery, some of our orders may show up after the estimated delivery date.

Here are a few common reasons why deliveries are delayed:

  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures
  • Unforeseen shipping delays

The recommended actions are:

  • Confirm estimated delivery date and address in your order history
  • Check payment processing status in your order
  • Wait 48 hours to allow for unexpected delays
  • It is the customer's responsibility to pay for shipping charges. Shipping charges are non-refundable in the case of returns, and HEYDUDE shoes reserves the right to deduct shipping charges from refund.
Colorado Retail Delivery Fee

As of July 1, 2022, The Colorado Department of Revenue implemented a new non-refundable $0.27 delivery fee that HEYDUDE is required to collect on shipments to an address in Colorado. The fee is collected once per order and will be reflected on your order confirmation email. Qualifying requests for refunds will be processed minus the non-refundable delivery fee.

As always, our customer solutions team is here to help, so for anything additional, please reach out to