International Shipping and Returns

International customers can shop www.heydude.com, in their local currency, by selecting their country from the dropdown menu in the footer. We offer Express shipping options (via DHL) to Australia, Canada and Mexico. Please see table below for details on shipping and returns:


COUNTRY DHL-EXPRESS TRANSIT TIME

(BUSINESS DAYS AFTER ORDER SHIPS)
DHL-EXPRESS SHIPPING FEES DUTIES SALES TAX PRE-PAID

DHL-EXPRESS RETURNS FEES

(SELF-POSTAGE OPTION AVAILABLE AT OWN COST)
Orders below $80 USD Orders above $80 USD
AUSTRALIA 6 - 9 $20.00 AUD $11.00 AUD Included Included $40.00 AUD
CANADA 5 - 9 $14.00 CAD $8.00 CAD Included Not Included The price of your item will be fully refunded minus the cost of shipping as determined by DHL Express
MEXICO 4 - 7 $253.00 MXN $101.00 MXN Included Included The price of your item will be fully refunded minus the cost of shipping as determined by DHL Express

DUTIES & TAXES

For orders going to Australia & Mexico, prices shown are inclusive of import duties and taxes. For orders going to Canada, prices shown are inclusive of import duties.


RETURNS & REFUNDS

We accept international returns. Items must be unworn, unwashed, in their original condition and with all tags attached. Items marked Final Sale cannot be returned. All returns must be postmarked within 45 days of your order date. A refund will be issued once your return is received back at our warehouse and inspected. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment. Please note your refund will be minus DHL-Express’s return shipping cost (Please refer to chart above) To begin a return, please visit our international returns portal. A pre-paid returns label will be emailed to you. Please note, the returns label expires within 10 days of issue if unused. Once you receive your returns label, visit your nearest DHL drop off point to send your items back to us.

We offer Pre-paid Express Returns Pre-paid returns are subject to a return shipping fee which will be deducted from your refund. Please consult the international shipping & returns table above for information about country-specific returns fees.

Click here to start a return.


TRACK YOUR ORDER

If you’ve created an account, you can login and track your order there or Click here to track your order.


EXCHANGES

We do not offer exchanges at this time.


GIFT CARDS

Gift Cards are not available at this time.


DISCOUNTS

Discounts are not available at this time.